Before you complain, think carefully to determine if your complaint is valid.When interacting with the people you see frequently, even if your complaint is valid, be certain to praise more frequently than you complain
I like to think of sales as the ability to gracefully persuade, not manipulate, a person or persons into a win-win situation.
Sales are contingent upon the attitude of the salesman - not the attitude of the prospect.
W. Clement Stone
Snowflakes are one of nature's most fragile things, but just look at what they can do when they stick together.
Your most unhappy customers are your greatest source of learning. Bill Gates
The easiest customer to sell is the customer who is happy with what he just bought from you. Larry Winget
The amateur salesman sells products; the professional sells solutions to needs and problems.Stephen Covey
Marketing is not something you do to people, it's something you do for people. Marketing is the service of helping people make the best possible decision.George Silverman
A salesman minus enthusiasm is just a clerk.
Harry F. Banks
The best of merchandise will go back to the shelf unless handled by a conscientious, tactful salesman.
James Cash Penney
The salesman knows nothing of what he is selling save that he is charging a great deal too much for it.
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